Shipping costs

The shipping prices below do not apply for oversized goods such as: Surfboards, Stand Up Paddle Boards and Paddles. We do not ship to islands outside of Germany, except: Great Britain, Ireland and the Balearic Islands (Ibiza, Mallorca, Menorca) and the Canaries. Please consider extra shipping costs to island locations.

Pick up in Germany

Pick ups at our location are possible: JUCKER HAWAII, Königstrasse 19b, D-53773 Hennef. Store hours: Mo – Fri: 10:00 – 17:00. Once your order is complete we notify you via E-Mail when your board is ready for pick up.

Germany Shipping Costs Inside Germany:
Free shipping for all orders from EUR 25.-, otherwise these conditions apply:

Shipping Cost: EUR 5.95 for orders below EUR 25.-

Oversized Items: A surcharge of EUR 49.00 applies for Surfboards and SUP-Boards. A surcharge of EUR 8.50 applies for SUP Paddles.

Estimated delivery time: All orders paid until 12.00 will be shipped the same day, otherwise delivery takes 1 – 2 days after received payment.

Delivery: The delivery of parcels takes place via DHL from Monday to Saturday.

Islands: 1 – 2 business days extra on top of regular delivery time.

International Shipping
Free shipping for all orders from EUR 199.- / 249.- / 299.-, otherwise these conditions apply:

Should your country not be on the list below, please send us an E-Mail with your inquiry.

Oversized goods: For items such as Stand Up Paddle Boards, Surfboards or Paddles we will get you an individual quote. Please inquire.

Estimated delivery time: 1 – 4 days after payment


Belgium Luxemburg Netherlands Austria Belgium, Luxemburg, Netherlands, Austria

Shipping costs: EUR 9.95 up to an order value of EUR 199.00


Bulgaria Denmark Estland Finland France Bulgaria, Denmark, Estland, Finland, France,
Great Britain Greece Hungary Ireland Great Britain, Greece, Hungary, Ireland,
Italy Lettland Litauen Norway Italy, Lettland, Littauen, Norway,
Poland Portugal Romania Sweden Poland, Portugal, Romania, Sweden,
Slovakia Slovenia Spain Czech Republic Slovakia, Slovenia, Spain, Czech Republic

Shipping costs: EUR 9.95 up to an order value of EUR 199.00
Island surcharge: An additional surcharge of EUR 12.00 applies to these destinations: Balearic Islands Zip Code 07000 – 07999. A surcharge of EUR 31.00 applies to these islands: Canary Islands Zip Code 35000 – 35999, 38000 – 38999
Shipping Exclusions: Due to the special status we do not deliver to these Zip Codes: 51000-51999 (Ceuta), 52000- 52999 (Melilla)


Albania Bosnia and Herzegowina Iceland Croatia Mazedonia Albania, Bosnia and Herzegowina, Iceland, Croatia, Mazedonia,
Malta Montenegro Serbia Cyprus Malta, Montenegro, Serbia, Cyprus

Shipping cost: EUR 14.95 up to an order value of EUR 249.00


Switzerland Switzerland

Shipping costs: EUR 19.95 up to an order value of EUR 299.00
Conditions: In addition to the shipping costs charges for import VAT and fees for customs clearance have to be paid by the purchaser for deliveries to Switzerland.

Method of shipping

All our packages are being sent by DHL Delivery Company, larger Volumes are being sent by Freight Forwarders, Stickers and Magazines by regular mail.

DHL Delivery Company

Delivery time

Germany 1 – 2 business days: Your order will be processed immediately after payment is received. All orders with payment prior to 12:00 will be shipped on the same day (only available for payments received by Credit Card or PayPal). All other orders will be shipped after payment is received.

International 1 – 4 business days if payment is received prior to 12:00 and paid by Credit Card or PayPal.

Islands: 1 – 2 business days extra on top of regular delivery time.

Accepted methods of payment

  • Credit Card
  • PayPal, PayPal Express, PayPal PLUS: PayPal, debit, credit card or payment upon invoice.
  • Cash on pick up
  • Invoice pre-paid bank transfer

Important Information

Despite all care, we can’t exclude the possibility of damages caused by the shipping carrier. Please Note: All discrepancies concerning damages caused by transportation must be exclaimed immediately at receipt. (Delivery Driver.)

After, please contact us regarding possible damages. In case you need to return your item, please send us an E-Mail, Fax or contact us via phone. Thank you for your understanding and support

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